Parcel tracking not updating
Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Go Fed Ex 1.800.463.3339 to change the delivery address.
Please have the account number available when you contact Customer Service with a reroute request.
For additional tracking information, contact us at 1.866.393.4585. Each Fed Ex Custom Critical vehicle is equipped with a satellite system that enables us to monitor your shipment from pickup to delivery — and communicate with the driver while en route.
Customers can also track their shipments through the online Shipping Toolkit.
If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct.
Track the status of your shipment on using your tracking number and look for the estimated delivery date. Typically deliveries occur during normal business hours and depend on the service selected.
Fed Ex Custom Critical delivers time-specific, expedited freight that weigh more than 150 lbs - or shipments that require special handling.
For questions regarding your package or document, visit
Please see the Fed Ex Service Guide for more information concerning this service and applicable fees. You may request your package be held for pickup at your nearby Fed Ex Office location.
If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact Fed Ex Customer Service at 1.800. For Fed Ex Express For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.